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Frequently Asked Questions

 

Frequently Asked Questions

How does the pre-ordering process work?

We cap quantities to maintain the highest level of care and precision for every Method of Denim thread produced.


We run two production orders per month. The first batch launches on the 1st of each month and closes on the 15th, or until sold out. The second batch opens on the 16th and closes on the last day of the month, or until sold out. Check out our countdown clock if you’re unsure when our current batch closes here.


Please be mindful that we cap order quantities, so batches may close prior to the last day of the month and you may have to wait until the following order. By controlling the total order volumes, we can maintain the highest level of care and precision for every piece of Method of Denim produced.


It takes us around 4-5 weeks to make and arrive at your door. Remember, this is a custom denim piece, and denim isn’t made in a day.


If all of these dates sound a little confusing, don’t worry, we keep you in the loop with how things are tracking via email.


Why Do We Batch?

Mass-producing product results in tonnes of waste in landfill and unnecessary processing power. By only producing denim on demand, we're doing our bit to take a stand against fast fashion.


How long does my garment take to make?

Once we have your measurements, your bespoke pattern is then cut, sewn and distressed by hand and given to our boutique washhouse to create the jeans of your dreams. We aim to get your customised denim to you within 4-5 weeks of ordering.

Don’t worry, we’ll be keeping in touch throughout the process until your denim arrives at your door. Keep an eye on your inbox.

How are the jeans made?

Our method is simple. You do the designing, we make it. We take your measurements and apply it to our auto-generating pattern technology to produce a bespoke pattern made just for you. Your pattern is then cut, sewn and distressed by hand and given to our boutique washhouse to create the jeans of your dreams.


How are the jackets made?

Our jackets are standard sizes. They’re cut and sewn using 11.5oz 100% cotton denim. All customisations are applied here in Australia.


Where is the denim sourced?

Our denim is sourced from premium mills and manufacturers in China by experts with over 25 years’ experience in the denim industry. Our artwork, design and badass attitude are all locally sourced here in Australia.  


How many ounces is the denim?

All Method of Denim jeans and jackets are made from premium quality mid-heavy weight denim. Our denim weights range from 11.5 to 12 ounces. You can find specific product weights in the Devil in the Details section on each product page.


How do my customisations get applied?

Custom font and graphics are applied by a skilled artisan here in Australia. All distressing is applied during the production process. Standard patches are stitched by a Garment Technician to make sure we’re in this for the long haul. 


How are the garments sustainable?

Every 10 minutes, 6 tonnes of clothing are dumped into Aussie landfills. It's time we do our bit to change that. In order to combat overproduction, we're only creating denim that has been pre-ordered.

Can I arrange corporate/team/wedding custom garments?

Of course! To talk all things corporate/team/weddings, contact us here


Does Method of Denim offer any group discounts?

If you’ve got a group enquiry, shoot us an email at: crew@methodofdenim.com

Help, I need some design inspiration!

We've got you covered! Check out out some of our designs on our Insta page here.


Can I design my own patch for my garment?

We don’t offer custom patches or artwork at this stage, but please contact us here just in case we can work some magic for you.


Do you offer custom designs for garments?

The text is all yours. Use any of the available fonts to customise any text you want. We also have an epic range of pre-designed graphics for those interested in collaborating. If that’s you, reach out via our contact form here.


How do I delete my designs?

Not exactly what you had in mind? To delete your design, simply remove it from your cart and the product will be removed. It’ll be as if it never happened.


What sizes do you offer in jeans?

It’s not called custom for nothing. The size we offer is yours! Our predictive technology only needs your height, weight and standard size to get to work. Please make sure you crosscheck the auto-generated predictive measurements to ensure the fit is perfect!


How do I know my jeans are going to fit?

The best way to ensure fit is taking care in the measurement process. We’ve got easy “how-to measure" images to walk you through each measurement before you create your custom piece.

Once your measurements are locked in and you confirm your order, we use bespoke pattern making technology to create your personalised pattern. During the production process, your denim masterpiece is checked for quality control four times to ensure the fit is accurate.

Check out our fit guarantee here


What if my jeans don’t fit?

If for any reason your fit isn’t spot on, we’ll work with you to make sure everything is on point. Please note you must cross check and confirm predictive measurements for fit guarantee to be valid.

Just make sure you keep your jeans unworn and in their original condition with proof of purchase and contact us within 7 days. To contact us, simply complete the contact form here or you can reach us via help@methodofdenim.com.

Return postage is at the cost of the customer and the denim is your responsibility until it arrives at Method of Denim HQ. Don’t worry about returning it in the original packaging, just be sure it’s packaged properly and cannot be damaged in transit.

Please be mindful we do not accept returns for change of mind or user fault.


How long does the measurement process take?

We get it, time is money! So, we’ve tried to make this a one-off painless process- it should take less than 3 minutes. Once you enter your measurements (height, weight, standard size), our specialised pattern making technology will predict 6 other measurements: outseam, waist, hip/butt, thigh, knee and calf- all of which we ask you to double check, just to make sure. We’ll securely store them in your profile for your next purchase (alongside anyone else’s if you’re making an order together). Check out our fit guarantee here.


What if I’m still unsure about my measurements being correct?

We’ve got you! Slide into our Insta DMs or use our live chat option in the bottom right

hand corner of our website. If we’re away, simply complete the contact form here or you can contact us via help@methodofdenim.com. We’ll have you measured up and ready to customise in no time.

How much information do you need to get my fit?

Our fit technology predicts your body measurements using height, weight and traditional standard size.  All you need to do is give us these 3 measurements and cross check the predictive measurements using a measuring tape. It takes less than 3 minutes!


How do I save my measurements?

Your measurements are directly linked to your personal profile and stored and applied each time you check out. Oh, and guess what? You can add multiple measurement profiles to the one account, so you can order with mates and keep everything saved for future reference.


Will you be able to fit my large….?

Damn right we can. For any areas you’ve struggled to fit in the past, take extra care to measure as per the detailed instructions.


Do you offer Method of Denim jeans for women?

Our women’s jeans will be launching soon! The devil’s date is June 2019, so stay tuned by signing up to our newsletter here. 

What sizes do you offer in denim jackets?

All our jackets run from XXS to XXXL and are designed by you. Checkout our sizing chart on each of the product pages as well as the product description to give you more detail about our fit. 

How do I care for my denim?

We’ve got you covered. Your threads will come with a guide and some detergent. If you follow these instructions, your denim threads will last long after you’re gone. For more detailed instructions, please read below.

The best way to care for your denim is to wash it as little as possible. Whilst we encourage you to wear your marks and stains like a badge of honour, if you want to keep them clean and pristine, it’s best you follow these simple guidelines:

For your first wash:
-       Add two spoons of salt into the water (it helps set the dye) and follow the

general washing instructions below.

General Washing:
-        Turn your jeans inside out
-        Always wash in cold water (hand washing is best)
-        Use as little mild detergent as possible (1/2 a teaspoon is recommended). Never bleach!
-        Lay flat to dry
-        Do not tumble dry
-        Do not hot iron over prints. Cool iron on inside of denim if absolutely necessary

Sans wash care:
-        Place jeans in the freezer overnight (sub zero temperatures kill bacteria)
-        Remove from bag and allow them to return to room temperature before wear. 

How does shipping work?

We’ll keep you updated on the progress of your threads as we’re making them via email. Once your denim is ready to be shipped, we’ll notify you with a tracking number so you can follow the postman.

We aim to get your denim to you within 4-5 weeks of the pre-order closing date. Remember, in order to combat fast fashion and fashion waste, we only make the denim YOU want. We do two order runs per month. 


Do you deliver anywhere in the world?

For now, we’re keeping shipping to Australian destinations only. And guess what? It’s free. We think paying for shipping sucks. However, if you live across the seas and you’re happy to cover the cost of shipping (and wait a liiiitle longer for your custom piece), then who are we to say no? Reach out if this is you, and we’ll send over a quote.


Do you offer an express delivery option?

Denim isn’t made in a day. Each garment is a one of kind masterpiece designed by you, made by us. Quality takes time and at present, our turnaround is between 4-5 weeks from the design stage to your door. We promise it’s worth the wait.


I’ve placed my order. How do I know when my denim will be ready?

We will have your denim to you in 4/5 weeks. Do worry, we’ll keep you in the know! Email alerts will be sent to you throughout the delivery window process, keeping you up to speed on the progress. 


How can I track my order?

Email alerts will be sent to you throughout the delivery window process, keeping you up to speed on the progress. Once your denim has undergone its final quality control check, you’ll be emailed a tracking number. 

What if my jeans aren’t right?

Near enough is not good enough. Let’s get this sorted. Whether its remaking your chosen style or covering the cost of your alterations, we’ll get your fit right.

Just make sure you keep your jeans unworn and in their original state with proof of purchase and contact us within 7 days.

You can contact us via our live chat option in the bottom right hand corner of our website. If are away simply complete the contact form here or you can contact us via help@methodofdenim.com

Return postage is at the cost of the customer and it’s your responsibility until the arrive at Method of Denim. Don’t worry about returning it in the original packaging just be sure they are packaged properly and cannot be damaged in transit.

Please be mindful we do not accept returns for change of mind or user fault.


What if my jacket isn’t right?

Is it us, not you? We’re hoping the Year 5 Spelling Bee paid off and your artwork is firmly fixed, but if you feel your customisations are not up to scratch, contact us within 7 days. Make sure your jacket is unworn and in its original condition and you have your proof of purchase.

You can contact us via our live chat option in the bottom right hand corner of our website. If are away simply complete the contact form here or you can contact us via help@methodofdenim.com

Return postage is at the cost of the customer and it’s your responsibility until the arrive at Method of Denim. Don’t worry about returning it in the original packaging just be sure they are packaged properly and cannot be damaged in transit.

Please be mindful the jackets are house cut to be worn over sized and not designed to be a fitted garment, we do not accept returns for change of mind or user fault.


How do I return my denim garment?

It's important that you contact us before sending your garment back to us. Please contact us here and we’ll get you sorted.  


The colour is slightly off?

Whilst we aim to represent the washes as accurately as possible online, washes may vary ever so slightly depending on the custom wash cycle of your piece or due to your screen resolution.


Can I have a refund?

You’re unique and so is your Method of Denim masterpiece. As is it made just for you, we cannot offer refunds if you change your mind, input the incorrect measurements or if you have worn the item already. Refund requests will be accepted if the item is faulty, but you must contact us within 7 days of receiving your denim.

Hit us up via our live chat option in the bottom right hand corner of our website if you have any questions. If we’re away, simply complete the contact form here or you can contact us via help@methodofdenim.com.

You can also refer to our Fit Guarantee here.

Do you sell gift certificates?

Absolutely! Get in the good books and order a gift certificate here.


When I purchase a gift certificate, do I get sent anything?

As well as that warm fuzzy feeling you get when you give a gift to someone you love, you’ll also get a confirmation email once the gift card is on its way. In the mail. Yes, that’s a physical gift certificate your recipient can hold in their hands.

You can choose to send the gift certificate to your recipient’s address or directly to you. All gift cards are sent with a Method of Denim measuring tape to be used during the ordering process.


How do I use my gift certificates?

Simply enter your voucher code at time of checkout to redeem the value of the voucher. The balance will carry over to your next purchase.


What if my denim garment costs more than my gift certificate amount?

Enter your voucher code at time of checkout and the value of the voucher will be deducted from your total - you can make payment for the remaining amount via your selected payment method.


What happens if I don’t use my gift certificate all in one go?

Gift cards are valid for 1 year. If you don’t use it all in one hit, your account will remain in credit for the unused dollar amount and can be used on any future purchases within the 365 days from date of issue.


Does my gift certificate expire?

Gift cards are valid for 1 year. The voucher will expire at the stroke of midnight exactly 365 days from the date of purchase.


Do I need to activate my gift certificate?

Nope, just enter your voucher code at time of checkout. The value of the voucher will be deducted from your total.


Cashing in gift certificates?

Sadly, we can’t turn gift cards into hard cash. Gift cards can only be used to purchase Method of Denim products. 

I’m a journalist. Do you have a media pack?

Thanks for the love! You can request a media pack by emailing us at media@methodofdenim.com


Collaborations?

If you’d like to collaborate with Method of Denim, hit us up at crew@methodofdenim.com and let’s see what we can do. Check out some of the work we’ve done in the past on our Instagram.


How can I get in touch with Method of Denim?

We are all ears. Hit us up on Instagram DM or via our live chat option in the bottom right hand corner of our website. If are away simply complete the contact form here or you can contact us via help@methodofdenim.com


How can I connect with Method of Denim via social media?

You can keep up to date on all things Method of Denim by following us here:

Insta: here

Facebook: here

Pinterest: here


I have a special request that doesn’t appear on your website, can you help me?

We can’t wait to hear what you’ve got for us! Simply complete the contact form here or you can contact us via help@methodofdenim.com

How do I pay for my order?

All payments are made using Shopfiy Secure payment gate and accepts all major cards (Visa, Mastercard, and AMEX Debit).

Are my details and measurements secure?

We’ve got you! We keep your details safe and secure and will not share your personal information with third parties.

I’m having trouble logging in/I’ve forgotten my password

Click the "forgot my password" button on the login in page or contact us and we’ll get it sorted ASAP. Hit us up via our live chat option in the bottom right hand corner of our website. If are away simply complete the contact form here or you can contact us via help@methodofdenim.com


I’m having some technical difficulties on your site…

Well, this is awkward... Please make sure you are using an up to date browser version. Please see a list below of browsers our website supports.  

If you’re still having issues, please clear your cache history.


Still not working?

Hit us up via our live chat option in the bottom right hand corner of our website. If are away simply complete the contact form here or you can contact us via help@methodofdenim.com. We’ll have this sorted in no time.


How do I change my email address in my account?

Your email is securely linked to your profile. If you’d like to change your email, send us your request and we’ll send you a confirmation email to your new and old accounts.


How do I unsubscribe?

We’d be sad to see you go but if you must leave, we’ll make it easy for you. Simply click unsubscribe at the bottom of any Method of Denim email.


How do I delete my account?

Are you suuuure? Complete the contact form here or you can contact us at help@methodofdenim.com .We’ll delete your account and send a confirmation email right away – after we finish crying.

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